Privacy Policy

Chiya Bari ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, make a reservation, contact us, or use any of our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

• Full Name
• Email Address
• Phone Number
• Delivery Address
• Reservation Details
• Customer Messages or Inquiries

Payment Information

• Payment details processed through secure third-party payment providers.
• Chiya Bari does not store sensitive payment card information on its servers.

Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data
• Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

• Process orders and reservations.
• Deliver products and services.
• Provide customer support.
• Respond to inquiries and feedback.
• Improve website functionality and user experience.
• Send service-related notifications.
• Inform users about promotions, offers, and updates (where permitted).
• Maintain website security and prevent fraud.

3. Information Sharing and Disclosure

Chiya Bari does not sell, rent, or trade personal information to third parties.

We may share information with:

• Payment Service Providers
• Delivery Partners
• Technical Service Providers
• Legal or Government Authorities when required by law

All third-party service providers are expected to maintain appropriate security and confidentiality standards.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information against:

• Unauthorized access
• Loss or theft
• Misuse
• Disclosure
• Alteration
• Destruction

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website performance.
• Remember user preferences.
• Analyze website traffic.
• Enhance user experience.

Users may disable cookies through their browser settings; however, some website features may not function properly.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide services.
• Comply with legal obligations.
• Resolve disputes.
• Enforce agreements.

When information is no longer required, it may be securely deleted or anonymized.

7. User Rights

Subject to applicable laws, users may have the right to:

• Access their personal information.
• Request corrections to inaccurate information.
• Request deletion of personal information.
• Withdraw consent where applicable.
• Request information regarding how their data is used.

Requests may be submitted through our official contact channels.

8. Third-Party Services

Our website may contain links or integrations with third-party services such as:

• Payment Gateways
• Social Media Platforms
• Google Maps
• Analytics Services

These third-party services have their own privacy policies, and Chiya Bari is not responsible for their practices.

9. Children's Privacy

Our services are not specifically directed toward children under the age of 13. We do not knowingly collect personal information from children without appropriate parental or legal guardian consent.

10. International Data Transfers

If services involve international systems or providers, your information may be processed outside Nepal while maintaining appropriate security protections.

11. Changes to This Privacy Policy

Chiya Bari reserves the right to update or modify this Privacy Policy at any time. Updated versions will be posted on this page with a revised "Last Updated" date. Continued use of the website after updates constitutes acceptance of the revised Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Zero-km, Pokhara 33700
• +977-9808884838
• chiyabarinp@gmail.com
• @chiyaabari

By using the Chiya Bari website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.